Shipping policy

SHIPPING POLICY

 

In-stock items

If the item you order is in stock and your order is placed before 3pm (Monday to Friday, excluding UK bank holidays), we aim to dispatch it the same day. Orders placed after 3pm, or on weekends and bank holidays, are dispatched on the next working day.

 

Items not in stock

Many of our performance parts are produced in small batches or made to order. If an item is not in stock, the lead time is typically between 2 and 6 weeks. We will confirm the expected timescale by email after you order, and keep you updated if anything changes. If you need a part by a certain date, please contact us before ordering so we can check availability.

 

Delivery

UK orders are sent by tracked courier. Large or bulky items such as full exhaust systems, body kits and wheels are sent on pallet or specialist courier services and may take a little longer. Delivery times are estimates and are not guaranteed.

 

Shipping costs

Shipping costs are calculated at checkout based on the size and weight of your order and the delivery address. Where a product requires a bespoke freight quote, we will contact you before dispatch.

 

International delivery

We ship to most international destinations. International customers are responsible for any import duties, taxes or customs charges that may apply on arrival.

 

Tracking

You will receive an email with tracking details as soon as your order has been dispatched.

 

Damaged or missing items

Please inspect your order on delivery. If an item arrives damaged or is missing, contact us within 48 hours at info@promodworks.com with your order number and photos so we can resolve it for you.

 

Collection and fitting

Local collection and fitting at our workshop is available on request — contact us before ordering to arrange.

 

Contact

Promod Works Ltd (trading as Promod Parts)

4 Royston Road, West Byfleet, Surrey KT14 7PD, United Kingdom

info@promodworks.com · +44 7449 364930