Refund policy

We want you to be completely happy with your Promod Parts order. If something isn't right, here's how returns and refunds work.

30-day returns

You have 30 days after receiving your item to request a return. To be eligible, the item must be unused, unfitted and in the same condition you received it, in its original packaging, and you'll need your order number or proof of purchase.

How to start a return

Email us at info@promodworks.com (or call +44 7449 364930) with your order number and the reason for the return. Once your return is approved we'll send you instructions on how and where to send it. Items sent back without first requesting a return will not be accepted.

Returns should be sent to:

Promod Parts (Promod Works Ltd)
4 Royston Road
West Byfleet, Surrey
KT14 7PD
United Kingdom

Return shipping

Unless the item is faulty, damaged or not what you ordered, you are responsible for the cost of returning it and we recommend using a tracked service. Large or heavy items (e.g. exhaust systems, body kits, wheels) may need to be returned by courier or pallet – contact us and we can arrange collection at cost.

Damaged, faulty or incorrect items

Please inspect your order as soon as it arrives and contact us within 48 hours if anything is damaged, faulty or incorrect, including your order number and photos. We'll arrange a replacement, repair or full refund including return postage.

Special-order and non-returnable items

Parts ordered in specifically for you (items shown as 2–6 week lead time), made-to-order or custom-finished products (e.g. custom paint or carbon finishes) and gift cards cannot be returned unless faulty. Items that have been fitted, modified, painted or used cannot be returned. Please double-check fitment and vehicle compatibility before ordering – we're happy to help confirm this.

Exchanges

The quickest way to get the right part is to return the item you have and place a new order for the one you need once your return is accepted.

Refunds

Once we've received and inspected your return we'll let you know whether the refund has been approved. Approved refunds are issued to your original payment method within 14 days. Original delivery charges are non-refundable unless the item was faulty or sent in error. Please allow a few extra days for your bank or card provider to process the refund.

Your statutory rights

Nothing in this policy affects your statutory rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015, including your right to cancel most online orders within 14 days of delivery.

Questions? Contact us at info@promodworks.com or +44 7449 364930 (Mon–Fri 9am–6pm).